I'm sick of it. I'm prostrated by the inconveniences I have been subjected to for quite many years, Without my knowledge, you steal money from my account and forcefully subscribe me to your caller tunes. I followed the instruction to opt out, but after successfully opting out, you register me again at a later time. You give me poor BBC Blackberry monthly subscription and poor call network. More so, you send me junks of useless text messages about your seductive promos and raffles. As a Muslim, you send me Christian messages that have nothing to do with me or my faith. And to add fuel to fire, a fortnight ago you sent me messages calling me to go and register my sim card, even though I suffered all the hustles involved in sim registration and successfully registered since last year. I patiently and quietly went and registered within five hours! The following day after you confirmed my registration to me, you sent another message to me that reads: 'Dear Customer, we are open this Saturday & Sunday. Please URGENTLY visit any MTN registration center to re-register your SIM. Very FAST service guaranteed. Text REG to 64625 for the center nearest to you. Valid ID required. Thank you.' Stop this madness to 08132518714, my number!
Before I resorted to put pen to paper, I visited MTN offices time without number and complained, but you had never attended to me convincingly. Every time I went to your office, I had to join the long queue of customers and patiently wait. Many times, I engaged in discussions with some customers on our collective predicaments. In the course of the discussion, some had shared with me their ordeals in your hand, MTN, which was mostly as the same as mine. At times, some of these customers leave the office foaming at the mouth. I could vividly recall an incidence that transpired between one angry customer and your customer care agent. Having waited in the queue for more than five hours for his number to be called which will enable him to be attended to by one of the customer agents, he was called and attended to. The frown on his face when he stood away from the chair facing the agent and the aggression in his movement indicated that something outward was definitely going to take place. What he did was tearing his copy of the re-registration form in his hand, threw them on the ground and made a long hiss before he walked out, murmuring.
Apart from going to your offices, I equally called your online customer care agent severally. I would wait for an hour or so before I was attended to online, yet you couldn't solve my problem. Recently, I posted a warning to you on my Facebook timeline and on other online fora that you either stop the madness or else...And you couldn't heed to the warning. Only this morning Saturday (13/02/16), you sent ten messages to me telling me to go and re-register. This is unethical! One of the messages, which you sent to me twice is threatening and it reads: 'Dear customer, to avoid being BARRRED this month,please register now at any MTN SIM Reg point.'.
Well, take note my callers pls! I love the MTN but I think 'I have to love them and leave them' having being patronizing them for over a decade without required customer satisfaction, in their over two decades of existence in Nigeria. In case I swap the telecommunication company, forgive me for any inconvenience doing that may course to you, for that is something courtesy of MTN! And the alternative should be my other number pls. MTN, let me put it clear to you, STOP deducting money from my account for a caller tune I didn't subscribe to. STOP giving us poor network for BBC and calls, STOP sending messages that has nothing to do with my religion and of course STOP sending messages calling me to go and re-register!
Before I shut the door at you, let me assure you that I can continue being in the list of your subscribers, provided you resolve my complaints above. At this juncture, I call on the National Assembly, the Human Right Commission, National Communication Commission, Consumer Protection Council and all other concerned authorities to come in and cement the bad rapport between us and the MTN.
This piece was published on 18/02/16 in Blueprint newspaper.
(C) Bello Sagir Imam 2016.
08132518714/belsagim@gmail.com/www.b>ellosagirimam.blogspot.com
CC:
MTN Nigeria Ltd.
National Assembly
Human Right Commission
National Communication Commission Consumer Protection Council
C'mon! I like your courage Man!
ReplyDeleteAnd its a nice write up there. Keep it up.
Many thanks!
ReplyDelete